Customer Service Expert

Job Description

• Be in contact with clients on a daily basis and ensure to provide excellent customer service through phone, e-mail, etc. in timely and accurate manner.
• Work in close liaison with equities traders and customers to make sure their equities buy/sell orders are executed as instructed by the customers.
• Act as a liaison between Sales, Finance and Warehouse departments and customer to improve customer service and business productivity.
• Keep customers personal and orders information updated all the time and making sure the same info exists in company central database.
• Track proposed resolutions and follows up with customers in a timely manner (such as invoices).
• Analyze complaints from customers and provides adequate resolutions and appropriate corrective actions and constructive feedback.
• Provide necessary documents and reports requested by the direct manager.