مدیر پشتیبانی Core, IP, TX

Job Description

Mission:

• To manage the performance and operations of the core network nodes, IP, and TX network on a national basis to:

1. Ensure a high-quality network experience for the end user (customer).
2. Provide 24-hour operations of all core network, IP, and TX functions.

Responsibilities

• To manage the performance of the core, IP, and TX network at various levels of operation and initiate actions to improve the quality, availability, and measurement of this area.
• To manage documentation of trouble tickets in Core/IP/TX domains by managing the initiation, support tracking, and follow-up of network-impacting issues.
• To manage the implementation of AI and ML tools for performance management and insight over core elements.
• To manage, analyze, report, and review performance trends in Core, IP, and TX domains by proactively engaging relevant teams and following up on changes in behavior.
• To interface across the company with Marketing, Core Planning, IP and TX Planning, and NMC to ensure a seamless operation.
• To ensure the network performance team stays ahead with new technologies of network monitoring systems.
• To ensure core network SLA objectives are specified by the license conditions and ensure network performance (NP) & SLA KPIs are met.
• To support in managing SLA with the overall TMN philosophy and the definition, refinement, selection, and implementation of network performance tools, as applicable to NSS/HLR/STP/GGSN/SGSN/VAS/WAN/IP/TX nodes.
• To report to top management regularly and comprehensively on the progress and activities of the Core and IP nodes, Consolidated and Vendor specific.
• To manage statistical accuracy in the various data collection packages, from various OSS elements and their northbound interfaces.
• To manage liaison with all vendors to ensure integration of statistical platforms and ensure integrity between vendors where necessary.
• To monitor the NSS, GPRS, IP, and TX components of the NP&SLA area for overall efficiency and trouble spots using network performance tools and provide technical status reports to different target groups. These groups are the various management layers, divisions within MTNIrancell, and regional operations.
• To initiate and enhance the implementation of ideas and feedback on software tools, procedures, and improvements to core network, IP, and TX network functionality.
• To provide technical and managerial input into the operational establishment and development of new networks in the international arena for SLA management within the environment of managed services and turnkey projects. Also, Manage the application of ISO9001 quality principles in all operations elements. This includes the review and generation of quality procedures.
• To manage core network Failures analysis and recommend corrective actions in line with other related teams
• To liaise with manage services to ensure that the core and IP networks are operated/managed according to the World’s Best Practices.
• To manage report generation of Vendor performance against the agreed SLA by the performance management team.
• To ensure 24-hour monitoring of all network functions nationally.
• To investigate possible IP and TX performance tools for monitoring the performance of the core and IP network and provide advice on using new systems.
• To operate systems to monitor and optimize network Performance including CS, PS, IP, and TX, and forecast system utilization and dimensioning.
• To manage the integrity of the network data configuration and software configurations.
• To ensure the proper interworking between MTNIrancell and other local or international operators (MCI, TIC, etc.) in all network performance-related issues.
• To monitor the performance of the VPLS network and compare it against the SLA of VPLS and the performance of the IP and TX links towards BSC, RNC, NodeB, and eNodeB.
• To manage the comparison of the routing of planned IPBB against the performance of the network and point out any discrepancy between the two.
• To monitor checking the performance of the internet links and KPIs related to services such as DNS success rate, HTTP success rate, etc.
• To manage the conflicting requirements of providing optimum service to the customer 24 hours a day with that of ensuring core network performance and integration of new capacities/services.
• To manage the complexities of the interaction between the multitude of technologies and services in the network.
• To manage the network performance requirements within the financial requirements of the company.

Requirements:

• Bachelor's degree in Telecommunications, or a related field.
• Fluent in English.
• At least 5 years of experience in the telecommunication and performance management field.
• Experience in managing a diverse technical team.