رئیس پشتیبانی فناوری اطلاعات

Job Description

• Perform high-level, day-to-day operational administration of complex multi-user environments including user management, authentication, audits, patches, and upgrades.
• Lead helpdesk team, manage support tasks, and ensure smooth user experience of IT systems.
• Ensure server room operation, systems health, and performance.
• Implement best practices and changes according to policies, escalate problems, and follow its completion.
• Cooperate with other team members to complete IT projects.
• Train other team members in the day-to-day operational support duties related to IT systems and infrastructure.

Requirements:

• Bachelor’s or Master’s degree in IT, or related fields.
• Technical knowledge of virtualization, virtual desktop, and related infrastructure (VCP).
• Technical knowledge of server room standards and maintenance.
• Technical knowledge of VoIP systems.
• Experience working with HP servers and Cisco Switches.
• Technical knowledge of storage and backup systems.
• Technical knowledge of security best practices, systems, and network hardening.
• Coordinate, schedule, and perform software installations and patch management.
• Develop, and implement, standard operating procedures.
• Experience working with monitoring systems and log analysis.
• Knowledge of network (CCNA is a must, CCNP is a plus).
• Experience with managing operating systems and configuration, comprehensive knowledge of Windows Server services (ADDS, DNS, DHCP, DFS, WSUS, NPS).
• Operational experience with Vmware Esxi, Vcenter, and Vmware Horizon; installing and configuring Backup Services (Veeam Backup and Replication).
• Operational experience with Antivirus Software.