Job Description
- Lead and mentor a dedicated team of IT professionals to deliver exceptional service desk support.
- Implement and practice ITIL frameworks to streamline our service delivery processes.
- Drive IT service development to enhance our corporate IT infrastructure.
- Champion ICT knowledge management, ensuring that information is accurately maintained and readily accessible.
- Maintain high user satisfaction by addressing proactive customer care and providing timely and effective solutions to all service desk inquiries.
Requirements
- Demonstrate expertise in troubleshooting both client-side issues, ensuring minimal downtime and optimal performance.
- At least a Bachelor’s degree in Computer Engineering, or IT Management.
- Proven experience in managing a corporate-level service desk.
- Strong leadership skills with the ability to inspire and develop a team.
- Certified in ITIL with a solid track record of applying its principles.
- Microsoft Certified Solutions Expert (MCSE) certification is highly desirable.
- Exceptional problem-solving abilities with a focus on customer satisfaction.
- Excellent communication skills, both verbal and written.
- Working knowledge of English, enabling effective communication in a global business environment.
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