Prepare shipping and export documentation required for international shipments.
Assist customers in import/export clearance by providing custom declarations for shipment transactions.
Coordinate with shipping forwarders to obtain and update the shipment tracking information for customers.
Check and negotiate letters of credit with relevant banks.
Arrange and negotiate road, rail, sea, or air freight rates with carriers.
Perform organizing, shipping, and delivering goods worldwide in a smooth, timely, and cost-effective manner.
Ensure compliance with safety, security, regulatory, and company policies.
Obtain certification from the Chamber of Commerce for international shipments when required.
Prepare and maintain shipment documentation packages for reference purposes.
Perform other tasks within the International Deployment and Logistics team, as and when needed.
Develop good customer relationships to improve business performance.
Communicate with export sales, factory, quality control and marketing teams, and other functional areas to resolve customer problems in a timely manner.
Develop effective routings for import and export cargo.
Initiate/confirm bookings.
Track document distribution with the agent.
Central point of contact for external customers on transportation and logistics questions in conjunction with our import personnel.