هلپ دسک و پشتیبانی IT/IS

Job Description

POSITION SUMMARY: The IT/IS Support & Help Desk is responsible for supporting day-to-day first level support of windows infrastructure servers, workstations, printers, etc. according to agreed SLA and responsibility definitions between LGO and the User Community. A DAY IN THE LIFE … ● Installation of Desktop, laptop, tablet, server ,printers and other required infrastructure components and perform upgrades and replacements of these components, whenever necessary. ● Help users and execute and maintain user administration processes and procedures for local market supported by customer care unit. This includes AD administration functions. ● Resolve all LGO user access related problem tickets within SLA timeframes and GLOBE standards. ● Management of incidents in the IT infrastructure area, and ensure that they are properly escalated to the GC. ● Coordination with LGO customer care and GC support teams in resolving IT infrastructure issues in their market, e.g. Server, workstation operations in all sites in the markets/Region ● Support of Installing software’s in the sites of Iran. ● Respond to access-related security issues by providing relevant information & send relevant KPI reports. ● Compliant & security SOP’s Implementation and administration for the site responsibilities. ● PABX management and administration. ● Participate in NCE projects in the local IT infrastructure in the market. ● Maintain customer focus: ensure that He or she has an understanding & afford business needs with level of priorities required. ● Ensures that he/she adheres to Nestle Iran Policy on supply and distribution of Infant Milk Substitutes and Infant Foods in Iran. He/she must bear in mind that the promotion and protection of Breast Feeding is important for the infant’s health. He/she is expected to refresh his/her knowledge on Nestle Iran policy on supply and distribution of Infant Milk Substitutes and Infant Foods in Iran on a periodic basis. ● Have basic knowledge on LAN / WAN configuration, analyzing/tracking networks issues.