Job Description
Ocean Golden Line Co., established in 2015, operates in the transport and logistics industry. We are seeking a diligent and experienced operations manager (forwarder/shipping) to oversee our daily operations and ensure excellent customer service in Tehran. The ideal candidate will manage and coordinate logistics activities, ensuring timely delivery and customer satisfaction.
Responsibilities:
- Oversee daily shipping and forwarding operations.
- Ensure efficient and timely coordination of cargo.
- Manage and resolve customer inquiries and complaints.
- Monitor and improve operational processes.
- Collaborate with internal and external stakeholders.
- Prepare and analyze reports on operational performance.
- Supervise and train operational staff.
- Ensure compliance with industry regulations and standards.
Requirements:
- A degree is not as important as knowledge, experience, and work history.
- Having an advanced level of language proficiency.
- Proficiency in OTMS, Microsoft Word, Outlook, and Excel.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- At least 5 years of experience in shipping and forwarding.
- Ability to work under pressure and meet tight deadlines.
- Leadership experience in a managerial role.
