Job Description

  • Provide service desk support and perform analysis of business issue and identify issue resolution.
  • Perform high-level functional analysis of incidents and propose solutions in collaboration with the ---business analysts of second-level support.
  • Participate in any testing as required by BA development.
  • Assist in the development of user training materials and delivery prior to UAT.
  • Support and manage the process of manual data updates to the user.

Requirements:

  • A recognized Bachelor’s degree in Computer Science, Information Systems, Industrial Engineering, or Management.
  • Strong ability to work independently and manage one’s time, be a collaborative team member.
  • Customer management skills.
  • Flexible and adaptable to new changes and unexpected conditions.
  • Effective communication and ability to communicate clearly.
  • Strong troubleshooting and problem-solving.
  • Ability to create detailed and accurate documentation that is easy to understand (experience with technical writing and documentation is a plus).

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