Job Description
- Responsible for the maintenance of the data com product line.
- Responsible for fault recovery, operation review, network change, health check, and rectification of products on the live network.
- Review the operation and be responsible for the operation quality.
- Fast recovery of network outages and issues and fault rectification within defined SLAs, root cause analysis, and prepare and implement the recovery solution.
- Routine network audits to identify the risks and bottlenecks and prepare analysis reports.
- Provide technical support services for external customers, and help customers solve problems and optimise networks.