Job Description
- Provide technical support to users regarding software issues and system errors.
- Diagnose and resolve problems related to enterprise and application software.
- Install, configure, and update software based on organizational needs.
- Manage and respond to support tickets.
- Train users on software usage and new features.
- Collaborate with the software development team to report bugs and improve performance.
- Document issues and solutions for future reference.
- Guide users on best practices for optimal software utilization.
Requirements:
- Basic knowledge of information security and data protection methods.
- Experience working with enterprise software such as ERP, CRM, or other specialized applications.
- Familiarity with basic programming and scripting concepts.
- Knowledge of Linux and Docker.
- Familiarity with Windows OS and Microsoft Office.
- Expertise in SQL databases.
- Knowledge of MariaDB and Oracle (preferred).
- Understanding of BPM standards and BPMS software (preferred).
- Ability to troubleshoot and resolve software issues independently and in a team.
- Strong communication skills and ability to work with users of varying technical expertise.
- Familiarity with Service Desk tools (preferred).
برای مشاهدهی شغلهایی که ارتباط بیشتری با حرفهی شما دارد،
