Customer Care Advisor

Job Description

• Respond to incoming calls from customers.
• Provide clear and accurate information regarding product features, troubleshooting, and usage guidelines.
• Assist customers in resolving technical issues and guide them through step-by-step solutions.
• Maintain accurate records of customer interactions and feedback in the company database.
• Stay updated on product knowledge and industry trends.

Requirement:

• At least two years of work experience in a related field.
• Strong verbal and written communication skills with a focus on customer interaction.
• Proficient with computer systems, and Microsoft Office.