CRM Supervisor

Job Description

• Develop and implement effective customer relationship management strategies within the healthcare field.
• Oversee the execution of CRM practices to enhance patient satisfaction and retention.
• Collaborate with healthcare professionals to integrate CRM processes seamlessly into patient care.
• Analyze patient feedback to continuously improve the quality of healthcare services provided.
• Lead and manage a team dedicated to optimizing patient interactions and communications.
• Ensure compliance with healthcare regulations and professional standards in all CRM activities.
• Drive initiatives that foster a patient-centric culture within the organization.

Requirements:

• Proven experience in a leadership role within the healthcare industry.
• Strong knowledge of CRM systems and best practices in a medical setting.
• Excellent communication and interpersonal skills to build and maintain effective patient relationships.
• Demonstrated ability to lead a team and work collaboratively across departments.
• Problem-solving skills to address and resolve patient concerns promptly.
• Dedication to maintaining confidentiality and ethical standards in patient care.