Customer Support

Job Description

Job Title: Customer Satisfaction Specialist
Subtitle: Customer Success & Experience Builder

You are not a traditional support person who waits for problems to happen—you prevent them before they begin.

You believe customer satisfaction is built through proactive support, smart education, and deep understanding of customer needs. You see every client not as a ticket to close, but as a long-term relationship to grow.

You are energetic, detail-oriented, and naturally solution-driven. You enjoy helping people succeed, asking the right questions, and making systems work better for both customers and internal teams. You care about clarity, ownership, and creating smooth customer experiences that turn satisfaction into loyalty.
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What You’ll Do:


Proactively Support Customers
You don’t wait for customers to complain—you stay ahead.
You actively follow up with clients, identify possible challenges before they become problems, and ensure they are using the system effectively. Your goal is not just problem-solving, but problem prevention.

Educate and Empower Customers
You guide customers beyond basic support.
You help HR teams understand the system deeply, train them on best practices, and ensure they know how to use the platform efficiently to improve their recruitment process.


Optimize Customer Setup Based on Their Needs
Every company hires differently.
You work closely with customers to understand their recruitment workflow, requirements, and challenges, then help them configure and use the system in the most effective way for their business.

Support Sales Managers in Customer Meetings
Customer success starts before and after the sale.
You join meetings with Sales Managers when needed, help present product value, understand client expectations, and ensure a smooth transition from sales to implementation and long-term satisfaction.


Test the Product and Identify Improvement Opportunities
You are the voice of the customer inside the company.
You actively test the product, identify pain points, usability gaps, and improvement opportunities, and work closely with internal teams to help improve the product experience continuously.

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Who You Are

* Proactive and action-oriented, not reactive
* Strong communicator who builds trust quickly
* Detail-focused and highly organized
* Customer-first mindset with strong ownership
* Comfortable managing multiple clients and priorities
* Curious enough to ask “why” before offering solutions
* Able to balance empathy with structure and efficiency
* Passionate about improving systems, not just handling issues

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Bonus Points

* Background in customer success, account management, or implementation roles
* Familiarity with recruitment processes and HR operations
* Strong presentation and meeting management skills
* Experience working closely with Sales and Product teams

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Work Location & Schedule

Type:Full-time, Onsite
Work Days:Saturday to Wednesday
Location: Pasdaran, Tehran, Iran
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If you believe customer satisfaction is built through ownership, intelligence, and real partnership—not just support tickets—we’d love to meet you.