Delivery Office Manager

Job Description

• Set short and long-term goals and detailed metrics for the vehicle delivery team.
• Monitor the performance of delivery team members.
• Train to improve delivery team performance.
• Monitor the delivery process and suggest process improvement if necessary.
• Supervise customer training during delivery.
• Prepare analytical reports required by senior management.
• Manage vehicle entry to the delivery office.
• Manage vehicle evaluation when the car arrives at the car delivery office and during the PDI process.
• Provide required feedback reports regarding the quality of manufactured cars, car transportation, etc.
• Manage vehicle evaluation according to the PDS checklist.
• Prepare required feedback reports regarding the quality of PDI and PDS activities.
• Manage car delivery planning for customers.
• Respond to customer calls and provide guidance and advice when needed by customers.
• Provide feedback reports from customer surveys regarding the delivery process.
• Provide feedback reports and improve and update educational documents and software.