Support Supervisor

Job Description

Responsibilities:

• Oversee and coordinate day-to-day support activities within the purchasing and procurement department.
• Develop and implement support strategies, policies, and procedures to optimize efficiency.
• Supervise support staff, providing guidance and training to enhance performance.
• Collaborate with other departments to ensure seamless support operations and resolve any issues promptly.
• Monitor support requests, ensuring timely and accurate responses to customer and vendor inquiries.
• Analyze support workflow processes and recommend improvements to enhance service quality.
• Prepare and present reports on support activities and outcomes to management.
• Maintain strong relationships with vendors and stakeholders, ensuring effective communication and negotiation.

Requirements:

• Proven experience in a supervisory role within a purchasing or procurement environment.
• Proficient in Microsoft Office.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving skills with a focus on customer satisfaction.
• Strong organizational and multitasking capabilities.