مدیر تاب‌آوری کسب‌وکار

Job Description

• To develop and implement comprehensive business continuity plans and frameworks tailored to MTNIrancell's unique needs and challenges.
• To manage regular risk assessments and business impact analysis to identify potential threats and vulnerabilities that could impact business operations.
• To design, develop, and maintain a business continuity plan aligned with the disaster recovery plans to ensure quick and effective response and recovery from disruptions.
• To manage business continuity training and awareness programs for employees at all levels to ensure understanding and preparedness.
• To manage the establishment and maintenance of a crisis communication plan to ensure timely and effective communication with employees, customers, stakeholders, and the media during a crisis.
• To collaborate with IT and other departments to ensure the resilience of critical infrastructure and technology systems.
• To develop and manage a testing and exercise program to validate the effectiveness of business continuity and disaster recovery plans prepared by the disaster recovery team.
• To monitor and analyze emerging risks and trends in the telecommunications and ICT industry to ensure the resilience plans remain current and effective.
• To manage the interactions with external partners, including government agencies, emergency services, and industry bodies, to ensure integrated and cohesive response plans.
• To prepare and deliver regular reports to senior management and stakeholders on the status of business resilience initiatives and readiness.
• To manage the incident response team during significant disruptions, ensuring clear roles, responsibilities, and actions are understood and executed.
• To manage and facilitate post-incident reviews to identify lessons learned and areas for improvement in the resilience plans and processes.
• To manage maintaining up-to-date documentation of all business resilience plans, policies, and procedures, ensuring they are accessible and understood by relevant stakeholders.
• To develop metrics and key performance indicators (KPIs) to measure the effectiveness of business resilience programs and initiatives.
• To ensure compliance with relevant regulatory requirements and industry standards related to business continuity and resilience.
• To foster a culture of resilience within the organization by promoting best practices and continuous improvement in business continuity.
• To support the integration of business resilience considerations into new projects and initiatives to ensure they are designed with resilience in mind.
• To manage relationships with external vendors and service providers to ensure their business continuity capabilities align with MTNIrancell standards and requirements.
• To oversee the maintenance and testing of emergency notification systems to ensure they are functional and effective during a crisis.
• To coordinate with government officials to prepare and plan responses to disasters and CRISIS.

Requirements:

• Bachelor’s degree in Internal Auditing, Risk Management, Industrial Engineering, Telecommunication Infrastructure, HSE, Occupational Health Safety, or related fields.
• An MBA or DBA certification is an added advantage.
• Fluent in English.
• At least 5 years of experience in a process-oriented environment.
• Experience working in medium to large organizations, and high-tech companies would be an added advantage (i.e., telecommunication).