مدیر مرکز تماس

Job Description

• Leading team to negotiate with customers and analyze customer requests via phone calls.
• Designing the roadmap for the team to identify potential customers for offering investment products.
• Guiding team to build successful relationships with potential customers to foster new sales opportunities.
• Anticipating equipment and supervising all processes to start a call center.
• Hiring, onboarding, and training call center personnel.
• Coaching call center staff through challenging customer service issues.
• Analyzing call center data and preparing reports for top management.
• Leading team meetings and giving presentations to executives.
• Developing monthly, quarterly, and annual call center goals and action plans.
• Evaluating staff effectiveness and performance quarterly.
• Identifying bottlenecks and offering solutions for improvement.