Job Description
- Leading team to negotiate with customers and analyze customer requests via phone calls.
- Designing the roadmap for the team to identify potential customers for offering investment products.
- Guiding team to build successful relationships with potential customers to foster new sales opportunities.
- Anticipating equipment and supervising all processes to start a call center.
- Hiring, onboarding, and training call center personnel.
- Coaching call center staff through challenging customer service issues.
- Analyzing call center data and preparing reports for top management.
- Leading team meetings and giving presentations to executives.
- Developing monthly, quarterly, and annual call center goals and action plans.
- Evaluating staff effectiveness and performance quarterly.
- Identifying bottlenecks and offering solutions for improvement.
Requirements
- At least 5 years of managerial experience.
- Bachelor's or Master's degree in Management or an MBA graduate.
- Excellent communication skills.
- Excellent negotiation skills.
- Familiarity with marketing and sales of investment products.
- Familiarity with CRM systems.
- Expert in MS Office.
- Fluency in English.
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