کارشناس خدمات مشتریان

Job Description

Requirements::

• Maximum age: 35 years old.
• Bachelor’s or Master’s degree in Industrial Engineering, or Management.
• At least 2 years of executive experience and responsibility in customer service within production or service organizations.
• Familiarity with marketing and branding concepts.
• Knowledge of quality management system concepts.
• Proficiency in CRM software and customer relationship management systems.
• Strong documentation skills.
• Proficiency in MS Office.
• Ability to prepare statistical reports and data analysis at an advanced level.
• Proficiency in drafting meeting minutes, formal letters, and emails at a high level.
• Ability to identify and analyze problems and propose appropriate solutions.
• Capability to manage and resolve conflicts constructively.
• Skills in planning and prioritizing tasks to respond to customers in the shortest possible time.
• Ability to manage stress and maintain composure when dealing with dissatisfied or problematic customers.
• Strong teamwork skills.