Job Description
An executive secretary plays a crucial role in maintaining the smooth operation of an office by performing a variety of administrative and clerical tasks. Here is a comprehensive job description for an office receptionist:
Job Summary:
The executive secretary is responsible for managing the front desk, greeting visitors, handling incoming calls, and performing various administrative tasks to support the daily operations of the office. The ideal candidate will be friendly, organized, and capable of multitasking in a fast-paced environment.
Key Responsibilities:
- Greeting Visitors: Welcome and direct visitors in a professional and friendly manner.
- Phone Management: Answer, screen, and forward incoming phone calls while providing basic information when needed.
- Mail Handling: Receive, sort, and distribute daily mail and deliveries.
- Administrative Support: Assist with various administrative tasks such as data entry, filing, and maintaining office supplies.
- Meeting Coordination: Schedule and coordinate meetings, including booking conference rooms and arranging necessary equipment.
- Customer Service: Provide excellent customer service to clients and visitors, addressing their needs and inquiries.
- Record Keeping: Maintain and update records, databases, and logs as required.
- Office Maintenance: Ensure the reception area is tidy and presentable, with all necessary materials (e.g., pens, forms, and brochures).
Additional Responsibilities:
- Event Coordination: Assist in organizing office events and activities.
- Security: Monitor visitor access and maintain security awareness.
- Support Staff: Provide support to other administrative staff as needed.
Working Conditions:
- Environment: Office setting with a professional atmosphere.
- Hours: Full-Time; typically Sunday to Thursday, with occasional overtime as required.
Salary:
- Competitive salary based on experience and qualifications.
Requirements:
- Education: Bachelor's or equivalent; additional certification in Office Management is a plus.
- Experience: Proven work experience as a Receptionist, Front Office Representative, or similar role.
Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Professional attitude and appearance.
- Customer service orientation.