کارشناس پشتیبانی فناوری اطلاعات

Job Description

We are seeking an experienced IT support specialist to join our team. The ideal candidate will be responsible for setting up a working station and managing and troubleshooting the technology systems that a business uses to maintain computer and software networks.

Main Responsibilities:

• Follow health & safety, food defense, and environmental rules regarding IT activities to ensure people and the planet are considered as the first priority.
• Monitor networks and services at Bel RZN company sites to ensure continuous connectivity.
• Install and debug software and hardware to maintain operational IT systems.
• Update IT local documents based on Bel standards to assist in managing IT inventories.
• Track cybersecurity breaches to protect Bel RZN’s IT systems and data from cyber threats.
• Maintain documentation for IT processes, systems, and security measures to ensure compliance with Bel and local standards.
• Troubleshoot problems, answer user queries and provide training on IT systems to support Bel RZN staff with hardware, software, and network issues.
• Assist the IT team with new projects and implement IT infrastructure to support Bel RZN operations.
• Test applications and IT devices based on Bel standards to ensure systems are upgraded and new technologies are operational.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2-4 years of experience in IT infrastructure, IT security, and networks for FMCG businesses.
• Ability to install, configure, and maintain computer hardware, software, networks, printers, and scanners.
• Efficient and effective technical support skills, addressing hardware and software issues.
• Diagnose and resolve technical issues related to IT infrastructure. Analyze problems, evaluate options, and implement solutions to restore services.
• Maintain local area networks (LAN), wide area networks (WAN), and internet systems.
• Maintain detailed records of IT assets, system configurations, and user requests.
• Good knowledge of IT systems, networks, and software applications.
• Proficiency in troubleshooting and resolving hardware and software issues.
• Good verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to collaborate effectively with colleagues and provide outstanding customer service.
• Agility and problem-solving skills with the capability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication and teamwork skills.
• Strong commitment to the company’s mission and values.
• Proficient in English, both spoken and written.
• Experience with virtualization (VMware, vSphere, Hyper-V) and cloud services (Azure, AWS).
• Knowledge of scripting languages (PowerShell, Bash) is a plus.

Why Join Us:

• Impact: Be part of a company that values care and makes a positive difference in the world.
• Growth: Opportunities for professional development and career advancement.
• Culture: A supportive and inclusive work environment that encourages innovation and collaboration.

Bel is dedicated to creating a dynamic environment where all team members can thrive. We look for employees who are ethical, open, creative, and passionate.

Interested candidates, please submit your resume.

Bel is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.