مهندس عملیات شبکه (وندور)

Job Description

• To communicate and keep resolution track of technical details related to raised issues with the network maintenance team, technical support organizations, vendors, and management teams.
• To provide proactive network monitoring, also follow established procedures when responding to network alarms and events.
• To provide awareness of quality and safety within the region and ensure compliance based on international standards.
• To ensure RAN, BSS and facilities equipment in remote BSCs/RNCs are operational, and support to escalate for troubleshooting and follow up with respective vendors or parties based on SLAs/OLAs, both internally and externally.
• To ensure regional installations are within the company-agreed standards and the switching/radio environment is kept clean and tidy.
• To meet the network objectives, monitor the GOS (Grade of Service) and QOS (Quality of Service).
• To monitor the network performance against national and vendor KPIs/SLAs
• To submit operational issues for the network maintenance team and ensure successful resolution.
• To follow up on issues raised by vendors within related trouble ticketing systems and ensure a successful resolution.
• To support the regional operations manager in coordinating the vendors and related project managers for the rollout.
• To follow up with external vendors on any related outstanding issues and ensure successful resolution.
• To maintain ongoing communication within the team (of regional engineers) and externally to keep all stakeholders, aware of relevant, known issues and steps being taken.
• To assist the regional operations manager in meeting the objectives of the Region and to meet the national and vendor KPIs from a broader perspective.
• To provide detailed reports of network status to the regional operations manager, lead manager, and senior management as per instructions.
• To coordinate and troubleshoot network events pushing internal teams and external vendors to meet the challenges in providing a continuously superior quality network and satisfy the needs of customers.