کارشناس پشتیبانی بیمار

Job Description

• Keep patient appointments on schedule by validating eligibility; and reviewing service delivery compared to schedule.
• Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information.
• Check-in/outpatients using electronic patient support data records.
• Scan medical records into the system where applicable.
• Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information.
• Comfort patients by anticipating patients’ anxieties; answering patients’ questions; and maintaining the inventory of basic supplies.
• Work directly with the supply chain team to order medication and coordinate delivery.
• Ensure the availability of treatment information by receiving, filing, and retrieving patient records and mail quickly and completely.
• Manage patient records in compliance with company and Ministry of Health guidelines.
• Submit and document forms and medical records in a timely manner.
• Ensure that work assignments and information gathered from day-to-day work are not shared with anyone.
• Assist with incoming calls create telephone notes and assist with scheduling and inquiries.
• Support the patient services team with other duties.
• Verify insurance eligibility and assist with billing inquiries where applicable.
• Perform other duties as assigned to support the company's Mission, Vision, and Values.

Requirements:

• Bachelor’s degree in Nursing.
• Experience in health education, patient navigation, and/or health clinic patient assistance field.
• Experience in the medical field and referral/patient. navigation and/or billing/medical records are preferred.
• Multi-tasking, flexibility, telephone skills, strong customer service skills, time management, organization, attention to detail, scheduling, professionalism, and quality focus.
• Maintains high standards of privacy and confidentiality with regard to patient information.
• Availability to travel 60 percent of the time including frequent out-of-town travels.
• Fluent in Microsoft Office.
• Intermediate knowledge of English in reading and writing.