مهندس سیستم‌های Rich Media

Job Description

• To liaise with digital teams in collecting new market demands and the roadmap of RMS.
• To provide the manager with associated data and reports to represent MTNIrancell in front of external stakeholders like IRIB, content market, and audit teams.
• To focus on possible system and performance enhancement, keeping the system with zero downtime.
• To identify and forecast key trends and changes to assigned RMS from technological, commercial, business, and consumer behavior perspectives and report how these could impact assigned RMS plans and strategies.
• To coordinate operations, maintenance, and development of rich media systems/Services. including but not limited to:

1. LENZ (IPTV);
2. Streaming service;
3. VOD service;
4. RBT;
5. Sentiment;
6. Instant messaging;
7. Advertisement platform;
8. Game platform;

• To implement new rich media-related systems and enhance existing systems simultaneously with operations management.
• To ensure the effective utilization of RMS infrastructure, scalability, and capabilities.
• To identify and troubleshoot any possible systematic, network, or operational flaws of RMS reported by any business units or recognition.
• To control and take care of all issues related to Billing Operations for media customers promptly and resolve any related problems to prevent reoccurring in collaboration with the BSS department.
• To collaborate with solution delivery teams in developing a detailed product and service design, ensuring the impact on existing systems (including network capacity), products, services, and processes are managed.
• To follow on RMS products and services designs to be developed based on development plans and delivered duly.
• To maintain defined SLAs for assigned rich media services with Vendors and Content Providers and provide related reports.
• To check the RMS performance to recover any unavailability or performance issues as soon as possible by using short-term and long-term actions and planning.
• To execute rich media customers’ technical troubleshooting process and ensure necessary actions are taken affected.
• To collaborate with the RA team to ensure all required controls are implemented in the RMSs.
• To provide various reports on the status of RMSs and platforms to the management.
• To identify business demands and requirements based on available resources for best system performance and delivery.
• To integrate different outsourcing partners and play the role of a mediator to resolve conflicts among them.
• To facilitate cross-functional teams that include members from MTNIrancell and outsourcing partners to smooth the operation.
• To collaborate with suppliers and content providers to ensure MTNIrancell media products are superior in performance, functionality, and customer experience.
• To attend a peer-to-peer discussion with vendors, content providers, and operational teams about solutions and their implementation.
• To enforce the SLA with vendors and report any discrepancies to the line manager.