کارشناس پشتیبانی فروش

Job Description

• Collaborating closely with the sales team to provide essential support and information needed for successful customer interactions.
• Providing excellent customer service from "Lead to Cash".
• Responding to customer issues, complaints, or demands in accordance with company policies and procedures.
• Collaborating with various internal departments, including sales, application laboratory, marketing, logistics, and planning to address customer concerns and ensure a seamless customer experience.
• Shipping samples to the customers and tracking deliveries are vital in terms of opportunity management and following up with customers to gather feedback on samples.
• Managing projects and contracts in cooperation with the sales department and following up on related tasks in
• CRM and ERP system.
• Generating reports and analyzing the data to provide insights for sales strategies.

Requirements:

• Bachelor's degree in Chemistry, Chemical Engineering, Food Engineering, or a closely related field.
• At least 2 years of experience in customer service and sales operations (food & beverage market experience is preferred).
• Good knowledge of MS Office and SAP.
• Excellent verbal and written skills in English.
• Good team player, and strong communication skills.
• Analytical thinking with an innovative point of view, and high problem-solving skills.
• Ability to work under pressure and stress.
• Willing to take initiative and responsibility.
• No military obligation for male candidates.