تحلیلگر ارشد داده‌های تجاری

گروه اسنپ تهران

منتشر شده 9 روز پیش

Job Description

Are you passionate about optimizing operations and driving performance excellence? SnappBox is seeking a senior business data analyst to join our dynamic team. In this role, you will be at the forefront of resolving issues, evaluating performance, and implementing data-driven decisions to enhance our customer-centric approach.

About Us:

SnappBox is the leading on-demand delivery service in the Middle East, dedicated to providing fast, reliable, and efficient delivery solutions. Our mission is to revolutionize the delivery industry with innovative technology and a commitment to customer satisfaction. We value collaborative excellence, continuous improvement, and a data-driven mindset to ensure we meet and exceed our customers' expectations.

Key Responsibilities:

  • Analyze logistics operations to identify performance trends and areas for improvement.
  • Develop and implement performance metrics and KPIs to monitor operational efficiency.
  • Collaborate with cross-functional teams (Product, Data, QC, etc) to optimize logistics processes and workflows.
  • Utilize data analytics tools to generate insights and recommendations for operational improvements. Prepare and present performance reports to senior management.
  • Conduct root cause analysis of operational issues develop corrective action plans and translate analysis results into business recommendations.
  • Stay up-to-date with industry trends and best practices in logistics and analytics.
  • Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience.
  • Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs).
  • Translate customer’s strategy and priorities into a joint innovation roadmap and build a product development pipeline.
  • Develop internal and external processes for delivery operations, understanding drivers of low performance, identifying critical operational improvements and defects, scaling those improvements, and monitoring their performance over time.
  • Ensure the establishment and strengthening of the relationship with key accounts.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work environment.
  • Loans.
  • Learning budget.
  • Transportation discount and voucher.
  • Organizational food discount.
  • Hybrid and flexible working hours.

Requirements:

  • At least 3 years of experience in operations, logistics, supply chain management, data analytics, business analytics, business line management, or project management.
  • Proven experience in business operations and performance analysis.
  • Strong analytical skills and proficiency in data analytics tools (we are using, Excel, SQL, and Power BI).
  • Strong analytical skills and experience with quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Knowledge of logistics operations and systems is a plus.
  • Excellent communication and interpersonal skills are a must, with fluency in both Farsi and English.
  • Bring a strategic and analytical mindset to the table, with the ability to envision and execute innovative solutions to complex operational challenges.
  • Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.

Employment Type

  • Full Time

Details

Employment type

  • Full Time

Educations

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