مدیر ارشد فناوری اطلاعات

Job Description

Position Purpose:

• Implement, maintain, and support Sales Systems for TSI and KACC.
• Manage IT Helpdesk Support for TSI and KACC.
• Lead implementation of local site infrastructure projects.

Responsibilities:

Business Partnering:

• Understands business requirements, and works with business stakeholders and partners to develop and implement solutions that meet current and future needs.
• Understands key sales functions and is experienced in implementing and supporting IT Solutions.
• Sales force automation including solution and Handheld devices.
• Business analysis and IT solutions.
• Salesforce device management.
• User training.
• Application support/service management.
• Daily checks and alert automation.
• IT helpdesk support.

IT Collaborations:

• Collaborate with the IT Infrastructure team to ensure infrastructure for the RTM IT Solutions is designed for appropriate scale, performance, capacity, and resilience.
• Collaborate with the IT Infrastructure team to perform backup/restoration tests and disaster recovery tests.
• Collaborate with the IT user support team to roll out RTM applications on handheld devices.
• Collaborate with the IT business intelligence and ERP team for integration with the data warehouse and the ERP.
• Compliance with IT policies, processes, and procedures.

Requirements:

• Bachelor's degree in Information Technology, or related fields.
• At least 10 years of IT experience; at least 3 years of experience on SQL server; at least 3 years of IT helpdesk support.
• At least one full cycle of project management experience (requirements to support).
• Technical Skills:
• Expert knowledge of Microsoft Office.
• Expert knowledge of sales IT solutions.
• Good knowledge of sales data models in data warehouses.
• Basic knowledge of Power BI.
• Good knowledge of hand-held devices used in sales operations.
• Good knowledge of servers, networks, antivirus, Azure Hosting, and SaaS.