Job Description
- Engage with users to identify their issues with software.
- Communicate with suppliers to escalate software issues and follow up to solve the issues.
- Schedule and run maintenance jobs on the systems.
- Schedule and plan for version upgrades and do the required tests.
- Ensure software backup policies are in place and run based on the schedule.
- Prepare required documents for user training and software technical documents.
- Manage the issues raised in the ticketing system and ensure the response time is according to the SLA.
- Interact with other IT team members to share common issues and knowledge sharing.
- Analyze and prepare reporting requirements of users.
Technical Requirements:
- Bachelor’s or Master’s degree in IT, or Software Engineering.
- 2 to 4 years of related experience.
- Good knowledge of SQL Server and database structure.
- Good knowledge of system integration concepts, web services, and APIs.
- Experience in Rahkaran, SharePoint, and BPMS solutions would be an advantage.
- Experience in system implementation or support is preferred.
- Familiarity with web systems, IIS, HTTP protocols, and their debugging.
- Good knowledge of report analysis and using queries to extract reports.
- Good knowledge of Excel and writing formulas.
- A positive attitude and good team player.
- Good English communication skills.
General Requirements and Skills:
- Teamwork spirit.
- Problem-solving and flexibility.
- Thinking out of the box.
- High communication skills.
- Strong focus on detail.
