کارآموز پشتیبانی فنی (خدمات مشتریان)

Job Description

We specialize in delivering comprehensive team-as-a-service solutions to businesses. Our range of services includes assembling expert teams for software development, marketing and sales enablement, product design, and customer care. As a forward-thinking company, we are committed to pushing the boundaries of technology and empowering our clients to achieve their goals.

• Full time;
• Fee: 15 Million Toman; can reach 30 million Toman according to the performance;
• Flexible working hours;
• Remote and there is a need for seasonal on-site meetings;

This role is for individuals passionate about delivering high-level customer support in a
technically complex environment. You'll engage with clients worldwide, making it a dynamic, global role.

What Will You Be Doing?

• Provide not just traditional customer support but also technical guidance to customers in written English, especially about e-commerce products.
• Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide valuable feedback on the effectiveness and efficiency of the customer service process.

What Skills and Attributes Will You Need?

• Passion for exceptional customer support by going above customer expectations and delighting them.
• Advanced written English proficiency for effective communication.
• Adaptability to work flexible hours.
• Professionalism and composure with stressed or upset customers.
• Strong interpersonal skills and a passion for helping others.
• At least one year of work experience, preferably in IT.

Additional Skills:

• Proficiency in HTML and CSS is a plus.
• Experience in customer-centric roles is advantageous.
• Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.

What Benefits Will You Get?

• In addition to our standard comprehensive benefits package, this role offers unique advantages like supplemental health insurance.
• Remote work flexibility.
• Provision of remote work equipment.
• Growth-focused organizational culture with annual training allowances, daily self-learning time, and opportunities for hard and soft skill development.
• Professional growth opportunities as the company expands.
• Exposure to cutting-edge technology tools like Intercom, Notion, Canny, Jira, and Google Workspace.
• Insight into the software development process

What Should You Consider About This Opportunity?

• Ideal for those passionate about long-term customer-facing roles.
• Requires working rotational shifts, including mornings, afternoons, and evenings, to
• ensure 24/7 coverage for customers in different time zones, mainly Eastern Time.

Options:

• Technical Customer Care Specialist (Day rotational Shift);
• Technical Customer Care Specialist (Night Shift);

Who is a Good Candidate:

• Advanced in English.Passionate about international companies.
• Give energy from communicating with people.
• Good typing skills and comfortable with systems and software.
• Prefer remote working.

What is the Job Situation:

• Full-time jobs contain fixed shift time and float time.
• Day shift work 5 days a week; weekly 30-hour shift (6 am - 12 am) - 10 hours float; mostly Mondays to Fridays; rotational shift pattern means rotating between morning, afternoon, and evening shifts; night shift work 4 days a week; weekly 24-hour shift (12 am - 6 am) - 16 hours float.
• Competency-based salary starts from 15 tomans.
• Performance-based bonuses.
• Extra payment for Iran Holidays.

Company Benefits:

• Supplemental health insurance coverage.
• Housing and workspace allowance
• Child allowance
• The opportunity to work remotely from the comfort of your own space.
• Provision of necessary equipment for remote work.
• Thriving in an organizational culture focused on growth, learning, and development:

1. With an annual training allowance for each employee for job-related courses
2. With on-the-job training and learning opportunities that enhance both hard and soft skills and move on with the best

Checks the Following Skills:

• Customer service;
• Attention to detail;
• Communication;
• Verbal reasoning;

It is necessary to pay attention to the rotational shifts and the rotational two-day holiday bonus; after the initial telephone conversation with each candidate, a test is sent to him, which, in addition to measuring the language level, based on the person's performance and the positive reviews he receives from the customers, a reward is given to the person.

Please submit your resume in English. Only resumes in English will be reviewed.