Account Manager

Job Description

• Carefully review vendor needs and requests and transfer them to internal teams; Also, continuous follow-up to ensure that needs are met and requests are fulfilled.
• Prepare and provide additional information and guidance to vendors to improve their role in the Snapfood system.
• Establish and maintain regular and effective communication with vendors; Measure and evaluate their satisfaction with services and provide feedback to internal teams for continuous improvement
• Record and maintain vendor information and records at each contact; Develop standard systems to improve the process of recording and accessing information.
• Prepare and deliver comprehensive and efficient reports to the team leader to review performance and identify areas for improvement; Also, identify behavioral patterns and new needs of vendors to create more effective strategies.
• Identify and suggest improvements to current processes and systems based on vendor performance analysis and feedback received; Collaborate with other teams to create innovative solutions.