To post customer payments and claims, reconcile and clear customer line items, and all tasks related to O2C processes.
A DAY IN THE LIFE …
Receive sales orders, review them as per credit SOP, approve and release them, or block sales as per credit SOP.
Review and escalate as needed to credit management the approval for release/reject of sales orders blocked due to credit issuesPost incoming payments, manage incoming chequeens, and ensure it’s sent to the bank on time.
Post customer credit notes and invoices.
Manage claims, deduction, and dispute resolution through collaboration with sales, and sales support teams.
Support sales, finance and sales support, and supply chain teams for their inquiry.
Support external stakeholders such as customers.
Take care of customer master data and create or edit them in case of necessity.
Propose the rules to identify duplicate claims records, rules to match deductions with credit notes, and rules to match existing credit notes with claim cases.
Provide weekly and monthly reports for the AR supervisor.
Conduct and provide collection analytics.
Collate and send customer required supporting documentation for collectionReconcile account balance and open items with the customer on time.
Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall dueIssue dunning letters to customers.
Complete demand manually whenever digitalization is not possible.
Receive and action on incoming collection concerns from the customer and internal stakeholders, monitor payment plan agreed with the customer.
What Will Make You Successful?
A university degree in Economics, Accountancy, Finance, or International Relations.
Proficiency in English (Intermediate: spoken and written).
Able to handle multiple tasks.
Good at time management.
Teamwork spirit.
Good knowledge of Microsoft Office (Word/Excel/PowerPoint).