Job Description
POSITION SNAPSHOT
Location: Tehran/Iran;
Company: Nestlé;
Full-Time;
Position Summary:
To post customer payments and claims, reconcile and clear customer line items, and all tasks related to O2C processes.
A DAY IN THE LIFE …
- Receive sales orders, review them as per credit SOP, approve and release them, or block sales as per credit SOP.
- Review and escalate as needed to credit management the approval for release/reject of sales orders blocked due to credit issuesPost incoming payments, manage incoming chequeens, and ensure it’s sent to the bank on time.
- Post customer credit notes and invoices.
- Manage claims, deduction, and dispute resolution through collaboration with sales, and sales support teams.
- Support sales, finance and sales support, and supply chain teams for their inquiry.
- Support external stakeholders such as customers.
- Take care of customer master data and create or edit them in case of necessity.
- Propose the rules to identify duplicate claims records, rules to match deductions with credit notes, and rules to match existing credit notes with claim cases.
- Provide weekly and monthly reports for the AR supervisor.
- Conduct and provide collection analytics.
- Collate and send customer required supporting documentation for collectionReconcile account balance and open items with the customer on time.
- Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall dueIssue dunning letters to customers.
- Complete demand manually whenever digitalization is not possible.
- Receive and action on incoming collection concerns from the customer and internal stakeholders, monitor payment plan agreed with the customer.
What Will Make You Successful?
- A university degree in Economics, Accountancy, Finance, or International Relations.
- Proficiency in English (Intermediate: spoken and written).
- Able to handle multiple tasks.
- Good at time management.
- Teamwork spirit.
- Good knowledge of Microsoft Office (Word/Excel/PowerPoint).
