Administrative Support Specialist (Visa Processing)

Job Description

Are you a detail-oriented administrative professional with a passion for excellence? We're seeking a dedicated individual to join our team as an Administrative Support Specialist. This role offers the opportunity to contribute significantly to the success of our Customer Relations services.

Responsibilities:

• Manage and organise client files and documentation.
• Track the receipt and delivery of documents.
• Prepare and maintain accurate records and databases.
• Assist with visa application preparation, including drafting cover letters and ensuring all necessary documents are complete.
• Coordinate with external agencies and embassies as needed.
• Respond to client inquiries and requests in a timely and professional manner.
• Schedule appointments and coordinate meetings.
• Provide general administrative support to clients throughout the visa application process.
• Assist with office management tasks, such as filing, photocopying, and data entry.

Requirements:

Essential:

• Positive and helpful attitude.
• Fluency in English (upper-intermediate or advanced).
• Proven ability to manage administrative tasks efficiently and accurately.
• Ability to collaborate effectively with colleagues in a team-oriented environment.
• Excellent working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, with a passion for client service (internal and external).
• Superior organizational skills, self-motivation, and the ability to work independently with minimal supervision.
• Strong verbal and written communication skills, with the ability to interact effectively with clients and colleagues.

Preferred:

• Experience working in a cross-functional and collaborative team environment.
• Experience in visa processing or investment administration is a plus.
• Knowledge of relevant visa regulations and procedures.
• Proficiency in additional languages.
• Sales and marketing experience.
• Age range: 24 to 45 years old.

At MVCG, We Believe In:

• Professionalism: Upholding the highest standards in all interactions, from communication to the presentation of our team and offices.
• Client Focus: respect each client's unique needs and develop customized solutions that address their objectives and challenges.