B2B Business Development and Customer Service Specialist

Job Description

• Manage B2B customer service.
• Manage customer complaints and satisfaction and B2B product management.
• Develop new products and B2B marketing activities.
• Identify, analyze, plan and execute new business opportunities both in the market and in the B2B sector.
• Design, track and develop product features, strategy and go-to-market for the B2B product portfolio.
• Launch new products to ensure customer needs are met.
• Analyze overall market trends, position competitors' products and execute B2B marketing plans in sales departments across online and offline channels.

Requirements:

• Have a background in research and development.