BPM Senior Specialist

Job Description

Job Title: BPM Senior Specialist;
Reporting to: Head of Business Operation;
Location: HC;

Job Summary:

The BPM senior specialist is responsible for spearheading and optimizing business process management initiatives throughout the organization. This role focuses on analyzing, designing, and implementing streamlined processes to improve efficiency, ensure seamless operations, and align with strategic objectives. The ideal candidate will act as a pivotal partner in fostering organizational transformation and promoting a culture of continuous improvement.

Key Responsibilities:

Process Analysis and Design:

• Conduct an in-depth analysis of existing business processes to identify inefficiencies and improvement opportunities.
• Partner with department heads and stakeholders to gather requirements and ensure process changes meet organizational needs.
• Act as a bridge between support teams and business units to translate requirements into actionable deliverables.
• Design and document processes to align with business goals.

BPM Implementation:

• Lead cross-functional teams to implement process changes and ensure seamless adoption.
• Oversee the development and integration of BPM tools and solutions.

Performance Monitoring and Continuous Improvement:

• Establish process performance metrics and KPIs.
• Monitor and evaluate the effectiveness of implemented processes and provide regular updates to management.
• Promote a culture of continuous improvement by identifying trends and proposing proactive solutions.
• Stay updated on industry best practices and emerging BPM methodologies.

Risk Management and Compliance:

• Ensure all processes comply with relevant regulations and standards.
• Identify and mitigate risks associated with process inefficiencies.

Requirements:

• Bachelor's or Master’s degree in Business Administration, Management, Industrial Engineering, or a related field; 3+ years of experience in business process management or a related role.
• Proven experience in implementing BPM solutions and frameworks.
• Written and spoken English skills
• Strong knowledge of BPM tools.
• Proficiency in process mapping and modeling tools.

Skills and Competencies:

• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Leadership skills to guide cross-functional teams.