Call Center Expert

Job Description

• Communicate effectively with customers through various channels, including phone, chat, and email.
• Utilize CRM software to document interactions and follow up on customer inquiries.
• Generate and maintain reports using Excel to track sales and customer service activities.
• Resolve customer issues and provide information about products and services.
• Identify and escalate complex issues to the appropriate departments.

Requirements:

• Strong communication skills in verbal and written form.
• Proficiency in using CRM systems and office software like Excel.
• Ability to multitask and manage time efficiently.
• Quick problem-solving skills and decision-making abilities.

Note: this job opportunity is specifically for colleagues who are willing to work with Ordibehesht Group on Thursdays, Fridays, and official holidays (considered overtime).