CORE Team Leader

Job Description

• TT analysis and reporting in all network levels such as Root Cause / Sub Cause analysis.
• Change request analysis and risk management.
• Handling, follow-up, and management of the internal and external procedures.
• Customer relationship management.
• Focus on improvement of the internal and external processes.
• SLA & OLA management.
• Network safety and security management.

Requirements:

• Core/Roaming knowledge and experience in the field or FO teams.
• +3 years experience in the telecommunication industry.
• Knowledge in Core/Roaming/BSS/OSS for all vendors.
• Familiar with all types of switches, nodes, and routers in telecommunication networks.
• Familiar with managing service procedures and roles.
• Excellent knowledge of Microsoft Office (especially Excel).
• Can work under project pressure.
• Result oriented.
• Adequate English skills.