Company? Post a Job
فارسی

Customer Relationship Management Expert

Samin Tehran

Posted a year ago

Job Description

  • Plan and prioritize corrective actions based on customer complaints.
  • Produce instructions and workflows related to customer relationship management.
  • Analyze requests and the ability to implement organizational workflows and processes.
  • Collect all data related to consumers, analyze and provide weekly and monthly reports, and transfer them to the related departments.
  • Customize Microsoft Dynamics CRM software.
  • Ensure the complete and perfect implementation of CRM flow in all departments of the company.
  • Control customer records in CRM software.
  • Provide suitable ideas for customer loyalty.

Requirements

  • Proficiency in managing and customizing Microsoft Dynamics CRM software.
  • Mastery of plugin and custom workflow development.
  • ability to search for software errors and bugs in programming.
  • Bachelor's or Master's degree in Management, or an MBA graduate.
  • At least 2 years of experience in customer support, sales, or a related field.
  • Mastery of creating a customer club is an advantage.
  • Excellent in MS Office (Excel, PowerPoint, and Visio).
  • Strong problem-solving skills.
  • Excellent negotiation skills.
  • Mastery of creating a customer club is an advantage.
  • Familiarity with Power BI and Python is a plus.

Employment Type

  • Full Time

Job Category

Seniority

Details

Employment type

  • Full Time

Job Category

Educations

Seniority

To see more jobs that fit your career

Similar Jobs

Salary Estimator

Discover your current worth in the job market.

Get your salary estimate

To see more jobs that fit your career