Customer Relationship Management Expert

Job Description

• Implement and maintain CRM systems to manage customer data and interactions.
• Analyze customer behavior and feedback to identify trends and opportunities.
• Develop strategies to enhance customer engagement and loyalty.
• Collaborate with cross-functional teams to integrate CRM initiatives.
• Provide training and support on CRM best practices.

Requirements:

• At least a Bachelor's degree in Marketing, or other related fields.
• Ability to analyze LRFM.
• Proven experience in CRM management.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Proficient in Office software, especially Excel.
• Ability in negotiation techniques.
• High public relations.
• Regular and persistent.