CX Supervisor

Job Description

• Analyze reports and other function data, and propose and initiate projects based on them, and define the related KPIs.
• Monitor impact points on the business side.
• Recognize customer experience gaps and efficient communication to increase a sense of urgency among stakeholders and support the business team in addressing the gaps.
• Define and run the proper research including the survey, and interview to collect the qualitative and quantitative seller data.
• Feed the required data for designing strategies to keep the customer experience up to date, on track, and/or make the growth trend.
• Collaborate with teammates to understand business requirements and propose solutions for data-driven decision-making.

Requirements:

• Experience gathering, documenting, and managing data for large-scale solution implementations.
• Excellent communication and presentation skills with teams and stakeholders in a collaborative, cross-functional environment.
• A self-starter who truly enjoys working in a fast-paced, innovative environment and is good at working cross-functional.