Analyze reports and other function data, and propose and initiate projects based on them, and define the related KPIs.
Monitor impact points on the business side.
Recognize customer experience gaps and efficient communication to increase a sense of urgency among stakeholders and support the business team in addressing the gaps.
Define and run the proper research including the survey, and interview to collect the qualitative and quantitative seller data.
Feed the required data for designing strategies to keep the customer experience up to date, on track, and/or make the growth trend.
Collaborate with teammates to understand business requirements and propose solutions for data-driven decision-making.
Requirements:
Experience gathering, documenting, and managing data for large-scale solution implementations.
Excellent communication and presentation skills with teams and stakeholders in a collaborative, cross-functional environment.
A self-starter who truly enjoys working in a fast-paced, innovative environment and is good at working cross-functional.
