Job Description
We are recruiting an IT Help Desk Expert to support company users in helpdesk issues and to guide the ERP users in troubleshooting unforeseen, ad-hoc cases.
● Provide daily first-level User support.
● Escalate unfixed support requests to the appropriate second service level.
● Create new users, reset passwords, and edit user properties.
● Support finance department in GL extraction, report preparation, etc.
● Act as ERP Administrator and data entry as required.
● Perform and oversee software and application development, installation, and upgrades.
● Manage the installation of PC desktops, PC laptops, printers, tablets, scanners, and any other IT devices.
● Investigate, recommend and install enhancements and operating procedures that optimize network availability.
● Ensure all processes and software are fully compliant with Nestle IT standards.
● IT asset management within a defined budget.
● PCs audit check and PCs systems and security monitoring.
● Contribute to any new IT projects.
● Mediator to users and 3rd party vendors for system-related consumables.
● Manage incidents in the IT infrastructure area, and ensure that they are properly escalated.
