کارشناس پشتیبانی فناوری اطلاعات

Job Description

We are recruiting an IT Help Desk Expert to support company users in helpdesk issues and to guide the ERP users in troubleshooting unforeseen, ad-hoc cases. ● Provide daily first-level User support. ● Escalate unfixed support requests to the appropriate second service level. ● Create new users, reset passwords, and edit user properties. ● Support finance department in GL extraction, report preparation, etc. ● Act as ERP Administrator and data entry as required. ● Perform and oversee software and application development, installation, and upgrades. ● Manage the installation of PC desktops, PC laptops, printers, tablets, scanners, and any other IT devices. ● Investigate, recommend and install enhancements and operating procedures that optimize network availability. ● Ensure all processes and software are fully compliant with Nestle IT standards. ● IT asset management within a defined budget. ● PCs audit check and PCs systems and security monitoring. ● Contribute to any new IT projects. ● Mediator to users and 3rd party vendors for system-related consumables. ● Manage incidents in the IT infrastructure area, and ensure that they are properly escalated.