IT Help Desk

Job Description

Job Description:

• Provide technical support and assistance to customers, whether by ticket on the phone, or in person.
• Ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with.
• Respond to IT issues and requests.
• Resolve calls and tickets as appropriate to ensure smooth operation of systems and services.
• Install configure and troubleshoot systems, laptops, and printers.

Requirements:

• Bachelor's degree in Software Engineering, or IT.
• At least 1 year of experience in IT Service Desk.
• Upper-Intermediate level of English in writing and speaking.
• Knowledge of Windows 10 and Microsoft Office.
• Knowledge of Network+.
• Experience with ITIL is an advantage.