IT Help Desk

Job Description

• Respond to IT issues and requests. Record, resolve, and escalate calls as appropriate to ensure the smooth operation of implemented systems and services.
• Install configure and roll out systems, laptops, PC, and printers.
• Ensure that the helpdesk operates in an effective manner so that Service Level Agreements are met.
• Monitor and report on service level achievement against targets.
• Perform daily system management and administrative activities to ensure the proper operation and security of the different IT systems, including but not limited to user management, system backup, laptop setup, print service management, passive network maintenance, server room maintenance, UPS, and cooling system monitoring, and system health check.
• Develop a detailed understanding of the company plan and business objectives of BVT Pars.
• Establish strong work relationships with the staff, external suppliers, colleagues, and business partners.
• Ensure compliance with IT strategy and standards as applicable to BVT Pars.
• Install and troubleshoot devices such as printers, scanners, access points, etc.

Requirements:

• Bachelor's or Master's degree in Software or Hardware Engineering.
• Ability to work in a team.
• Creative, committed, and flexible.
• Good command of English (speaking and writing).
• Ability to write and prepare organizational documents like procedures and work instructions.
• Analytical mind capable of independently addressing a problem and choosing the most appropriate solution from a group of identified possibilities.
• In-depth knowledge of systems functionality and usage.
• Experience with the ITIL foundation is an advantage.
• Being consistent and result-oriented.
• Able to focus under pressure.
• Self-motivated.