IT Platforms Engineer

Job Description

• To provide technical product support to Marketing for all existing/new Value-Added Services in the respective area of ITS Platforms.
• To draw up technical specifications and tender evaluation for network expansions or new products/services.
• To ensure that sufficient capacity is available on all assigned ITS Platforms to meet MTNIrancell’s business requirements.
• To optimize the utilization and performance of the existing assigned ITS Platforms and provide Operational support to the related teams/vendors.
• To implement changes brought about by the operating environment, including the analysis of system requirements, analysis of the performance before and after changes, etc.
• To act as a subject matter expert on assigned ITS Platforms by studying global trends, networking with other professionals in this field, and providing documented recommendations to various MTNIrancell divisions.
• To record and document all changes, activities, and decisions regarding the area of work, and track the update of the latest documents/info of all assigned platforms.
• To complete ATP, UAT, IAT (FAC/PAC) processes for assigned ITS Platforms projects which are going live.
• To analyze on-demand business requirements, check the feasibility to implement possible solutions, and introduce new features and improvements on existing assigned ITS Platforms based on business requirements and trends.
• To provide technical support to the development teams in design of new ITS Platforms/products/services as required by Marketing/Business.
• To monitor the design and implementation of assigned ITS Platforms supplied by the vendors.
• To assist the management in developing methodologies, plans, and policies, and documenting them.
• To control and support any operational projects (SWAP. Expansion, upgrade, etc.) to ensure the accurate service delivery.
• To monitor suppliers and contractors according to contractual deliverables to meet business requirements and agreed SLAs.

Requirements:

• Bachelor's degree in Information Technology or related fields.
• At least 3 years of experience in the area of specialization; with experience in supervising others.
• Experience working in a medium organization.