IT Service Coordinator

Job Description

Novo Nordisk has been globally recognized as the best place to work, topping the ranks for two consecutive years in 2022 and 2023. It is an exciting time to join Novo Nordisk and be part of a dynamic company in an even more dynamic industry, helping us achieve our aspirations to establish a global presence in the industry. At Novo Nordisk Pars in Tehran, the position of IT Service Coordinator provides you the opportunity to work in a high-performing team and contribute directly towards the business results while creating value for diabetic patients.

About the department:

Novo Nordisk (NN) is a global healthcare company with a 100-year legacy of innovation and supervision in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, hemophilia, growth disorders, rare diseases, and other serious chronic diseases. Headquartered in Denmark, Novo Nordisk employs over 64,000 people in 80 countries and markets its products in more than 170 countries.

The position:

As an IT service coordinator, you will:

• Coordinate sanction-related requests, liaise with the legal team for operational compliance, and analyze incidents with IT colleagues or external consultants to resolve issues within timeframes. Manage problems, escalate issues when necessary, and ensure quality IT service and user satisfaction in accordance with Novo Nordisk requirements.
• Manage and support Global IT projects to improve business processes and ensure user satisfaction, providing appropriate governance for these projects.
• Supervise and coordinate IT infrastructure and security, ensuring service availability, business continuity, compliance with IT security procedures, and timely handling of security incidents. Design and execute a disaster recovery plan as needed.
• Maintain IT systems to Novo Nordisk quality standards, manage effective systems management, prevent security breaches, investigate and resolve incidents, and solve the IT system crises.
• Oversee IT purchases and asset management, including preparing lists of goods, conducting market research, handling documentation and finance procedures, and ensuring procurement meets NN standards.
• Supervise external IT support, monitor ticketing systems and KPIs, hold up end users, analyze user needs, conduct training, and ensure end-user satisfaction.

Qualifications:

• At least a Bachelor’s in Computer Engineering, or Computer Science combined with additional relevant IT and business experience.
• 3+ years of successful experience within the ITIL framework and having sound knowledge of IT Support services, infrastructure, and processes.
• Innovative, compliant mindset and come forward with improvement proposals regarding IT Infrastructure and other IT operational areas.
• Great communicational, and stakeholder management skills.
• Full working proficiency in both oral and written English is essential.

Working at Novo Nordisk:

We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research to our rich personal lives that motivate and energize us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can live a life independent of chronic disease.

Contact:
Please send your CV online and only in English (click on Apply and follow the instructions) and kindly expect a phone call from outside of Iran.

Deadline:
15/07/2024
Applications will be screened on an ongoing basis, so you are encouraged to apply as soon as possible.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company in the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve, and the communities we operate in. Together, we’re life-changing.