IT Specialist

Job Description

• Monitor and maintain the company's IT infrastructure: hardware and software to fully support business needs and comply with corporate standards.
• Provide timely and high-quality technical support to the users based on the incidents reported.
• Monitor and maintain the performance of network components and data management.
• Maintain quality procedures and measures for the IT infrastructure and ensure appropriate documentation is in place.
• Research, develop, implement, test, and review an organization's information security in order to protect information and prevent unauthorized access.
• Lead/contribute to all the IT-relevant projects to ensure the consistency of operations.
• Develop IT-related standard operating procedures. Ensure ongoing education to the users.
• Collaborate with the business and other platform functions for better solutions, using regional and HQ IT as required.
• Appropriately manage the IT assets.

Requirements:

• A university degree in Information Technology.
• 4 to 8 years of relevant experience.
• Strong technical knowledge of network, hardware, and software.
• Understanding how IT facilitates business operations.
• Customer focus – maintaining relationships, anticipating the needs, and providing solutions to all internal customers.
• Ability to gather, analyze, and evaluate facts, define and implement processes, and prepare relevant documentation.
• Excellent English knowledge, both written and spoken.