Job Description
The Jira admin will work very closely with other parties such as the IT & IS Support Manager to prioritize what matters the most and help turn that vision into reality.
Responsibilities:
- Analyze and define business requirements and translate them into functional specifications for developers.
- Work effectively and efficiently with diverse audiences including management, engineering, or supporting teams, customers, and partners.
Requirements:
- ITIL foundation and relevant advanced certification.
- Knowledge of Jira Service Desk.
- More than five years of managerial experience in Jira Service Desk or similar task/project management tools.
- Knowledge of IT Service Management.
- Experience guiding cross-functional teams.
- Strong organizational, problem-solving, and analytical skills.
- Bachelor's or Master's degree in Computer Science, Computer Engineering, or other related fields.
- Technical background with experience in software development or web technologies.
