OSS & Tools Expert

Job Description

Key Responsibilities:

Second Level Problem Detection and Resolution (DevOps Activity):

• Detect applications and monitoring problems, and define action plans to solve them.
• Perform application support for the related OSS, NMS, monitoring, and applications.
• Provide Remote support to all FO teams if required.
• Work on-site if required (in case the FO team fails to solve the issue by remote support) and ensure to solve the problem within the agreed SLA.
• Perform daily health check performance and analysis, and report immediately in case of any ambiguity.
• Check the utilization of applications in certain periods automatically and then suggest recommendations for approval and execution.
• Implement new software/CDs whenever available/required.
• Ensure 2nd line trouble ticket management, fault diagnosis, remote fault resolution, management, and control.
• Monitor the system critical/major alarms daily and perform activities to minimize the occurrence.
• Prepare an action plan to erase network problems for the occurred problems.
• Implement quality check programs on the domain.
• Check the quality of the network and prepare an action plan in case of abnormal situations not detected by the Front Office, send the report of the investigation to network performance if needed, and request WO for execution.

Change, Edit, Maintenance Monitoring Tools:

• Follow trouble ticket under vendor care until resolution.
• Responsible for accurate and timely problem remedy OSS, and monitoring tools as required.
• Follow up on and drive remedial efforts, including. Application support or maintenance where engaged, until the closure of the Trouble Ticket.
• Prepare weekly meetings for the application support or development to define action plans regarding the ongoing trouble tickets, prepare CR/Work orders with network performance and optimization department take.

New Monitoring Integration:

• Follow the integration of the new element (OSS, Monitoring, DATA CENTER Devices or sensors, System, Services) in the live network, receive the Work Order (WO) check, and execute.
• Follow the creation/modification/removal of the Network element in the OSS/NMS via receiving the CR/WO, check the parameters, and highlight in case of anomalies.
• Support monitoring integration for the integration of the new services, and ensure all alarms are detected by the monitoring systems.
• Integrate new monitoring systems into other services.
• Verify that application installations and activities are performed according to safety rules.

Key Professional Competencies:

• Mastery of machine learning and Python.
• Requires comprehensive but not in-depth knowledge of OSS, monitoring, and DevOps for fault diagnosis and remedial action.
• Required extensive knowledge of troubleshooting of his domain (OSS/Monitoring/DevOps) related issues.
• Fully understand the O&M environment and requirements.
• Knowledge of his domain-related KPIs and troubleshooting.
• Able to understand and analyze the application/DB traces/logs.
• Strong analytical and troubleshooting skills.
• Communication skills.
• Relationship building.
• Rigor and organization.
• Teamwork skills.
• Proactive.
• Working under pressure.

Qualifications and Experience

• Bachelor’s degree in Telecommunications Computer Science, or Information Technology.
• 4 years of experience in operating in related nodes (modern cellular telecommunications systems or TCP/IP network and data center, preferably IP solutions).
• Supplier-specific hardware knowledge.
• Thorough knowledge and extensive practical, supplier-specific experience in the relevant area (OSS, monitoring systems, data center concept).
• Previous work experience in data center NOC as a technician.
• According to Iranian Job Classification Principles, the replacement of working experience and education is also possible for this position.
• Proficient in English.
• Good knowledge of MS Office (Word, Excel, PowerPoint, Access, Visio, etc.).
• Ability to work off hours depending on network outages and customer requests.
• Full-time availability (24/7) to support after office hours and be able to relocate within the country.