Production Procurement & Quality Specialist (Broad Band)

Job Description

• To work collaboratively across departments to support and oversee supply chain-related processes, including demand forecasting and supply planning, to ensure the availability of broadband devices.
• To collaborate with suppliers and internal teams to manage and monitor inbound deliveries, ensuring timely receipt of goods and compliance with delivery schedules.
• To oversee the end-to-end order planning and fulfillment process for Sales & Distribution products, ensuring alignment with organizational goals and customer needs..
• To ensure that all supplier contracts (SIM, Voucher, Modem, Courier) are updated in terms of the ‘term of agreement ‘and the provisions thereof.
• To conduct initial testing of new products, compare them with similar offerings, and report findings to the General Manager of Operations for further review and decision-making..
• To obtain Artwork (Modem, Gift box) and QSG from, collaborate with merchandising and translation teams for design and localization, and secure marketing approvals..
• To follow to create part number of new product as per PPP
• To work closely with supply chain management and finance division to fulfill ordered quantities and follow MTNIrancell buying formalities
• To load supplier-generated packing and IMEI files into the ERP system, ensuring accurate and up-to-date data for operational processes load the Packing files and IMEI files generated by Supplier to ERP
• To follow the confirmation invoice to start the payment.
• To update the Warehouse team on the completion of packing and IMEI file uploads, enabling the continuation of the sales process.
• To test modems before selling to marketing for each POs and send the serials and IMEIs to Hamta for adding to valid IMEI DB.
• To be updated on the new changes related to the product (modems and TD range) and to perform the complete test until the final approval.
• To create dummy IMEIs in production to support ITS and the network.
• To implement the process of damaged modems from A to Z.
• To investigate and resolve product complaints coming from CR, MTNI stores, distributors, and legal departments (change status of IMEIs, registering on other MSISDNs, bundling issues, etc.)
• To support management in reviewing the stock flows from suppliers to the channels.
• To ensure stock availability for modems and TD SIMs, time delivery is ensured, and the impacts are followed.
• To monitor stock in a channel for each dealer and provide performance reports for each supplier to approve new modem requests based on this report.
• To provide weekly damage and specify the volume of sales report of each product for evaluating supplier and decide for next purchasing for Board.
• To implement continuous improvement strategies to enhance the efficiency, quality, and sustainability of procurement and distribution processes for broadband devices.

Requirements:

• Bachelor’s degree in Commerce (Marketing, Communications) or a related discipline.
• At least 3 years of experience in GSM telecommunication.
• Experience in a large customer service-oriented start-up organization will be a distinct advantage.